Received: 2022-05-11  |  Accepted: 2022-07-29  |  Published: 2022-09-30

Title

Enhancing service delivery for metropolitan municipalities in South Africa via project management


Abstract

This study sought to explore the role of Project Management in enhancing service delivery for metropolitan municipalities. This study was conducted in each of the six metropolitan municipalities of South Africa, viz. eThekwini Metropolitan Municipality, the City of Cape Town, the City of Ekurhuleni, the Nelson Mandela Metropolitan Municipality, the City of Johannesburg, and the City of Tshwane. A qualitative and exploratory study was adopted using semi-structured interviews amongst a purposive sample of 60 respondents. The findings of this study showed that project managers lack Project Management credentials, which makes the implementation of projects at the Metropolitan Municipality level complex and demanding. The findings further revealed that some projects are encountering difficulties in project planning, quality management, monitoring and evaluation due to a lack of understanding and poor communication channels. These results were a highly intriguing breakthrough in understanding why Metropolitan municipalities fail to provide anticipated services. Thus, the proper execution and administration of the projects could result in a substantial improvement in the services that Metropolitan municipalities provide if municipal managers are equipped with the requisite Project Management theory and skills through training.


Keywords

Metropolitan municipality, local government, project managers, service delivery


JEL classifications

H83 , I38 , R11


URI

http://jssidoi.org/ird/article/110


DOI


HAL


Pages

127-138


Funding


This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Ntshangase, Bhekabantu Alson
Mangosuthu University of Technology, Umlazi, South Africa https://www.mut.ac.za
Articles by this author in: CrossRef |  Google Scholar

Msosa, Steven Kayambazinthu
Mangosuthu University of Technology, Umlazi, South Africa https://www.mut.ac.za
Articles by this author in: CrossRef |  Google Scholar

Journal title

Insights into Regional Development

Volume

4


Number

3


Issue date

September 2022


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 558  |  PDF downloads: 305

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