Received: 2022-05-21  |  Accepted: 2022-07-10  |  Published: 2022-09-30

Title

Impact of the communicated information content on employee resistance to change


Abstract

Communicating information to employees is identified as one of the most important and effective measures. However, there is a lack of research publications that specifically examine what specific information is relevant to employees, what specific content of information can encourage employees to resist change or reduce their negative reactions towards change. In this context, the problem of the study is what specific content of information can reduce or increase employee resistance to change. The subject is the impact of the content of information on employee resistance to change. The aim is to examine the impact of the content of information on employee resistance to change. Objectives: 1) To define the concept of employee resistance to change; 2. To analyse the impact of communicating information to employees on employee resistance to changes; 3) To determine the impact of the content of specific information on employee resistance to change in specific organizations. An empirical survey– an anonymous paper questionnaire of employees of public passenger transportation companies - was carried out. The results may be instrumental for devising efficient economic policies.


Keywords

change, employee resistance, information


JEL classifications

M10 , M12 , O33


URI

http://jssidoi.org/ird/article/106


DOI


HAL


Pages

61-75


Funding

The publishing was partly supported by The program of internationalization of scientific research of KUL no. W.106.I.2019 (Paths of cooperation – support for entities implementing international cooperation), funded by European Social Fund.

This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Paulikas, Julius
Klaipėda University, Klaipėda, Lithuania https://www.ku.lt
Articles by this author in: CrossRef |  Google Scholar

Paulikienė, Birutė
Klaipėda University, Klaipėda, Lithuania https://www.ku.lt
Articles by this author in: CrossRef |  Google Scholar

Journal title

Insights into Regional Development

Volume

4


Number

3


Issue date

September 2022


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 1015  |  PDF downloads: 395

References


Akan, B., Ülker, F.E., & Ünsar, A.S. (2016). The effect of organizational communication towards resistance to change: A case study in banking sector. Economic Review: Journal of Economics and Business, 14(1), 53-67.

Search via ReFindit


Allen, J., Jimmieson, N. L., Bordia, P., & Irmer, B. E. (2007). Uncertainty during organizational change: Managing perceptions through communication. Journal of Change Management, 7(2), 187-210. https://doi.org/10.1080/14697010701563379

Search via ReFindit


Antony, J., Lizarelli, F.L., Fernandes, M.M., Dempsey, M., Brennan, A., & McFarlane, J. (2019). A Study into the Reasons for Process Improvement Project Failures: Results from a Pilot Survey. International Journal of Quality & Reliability Management, 36(10), 1699-1720. https://doi.org/10.1108/IJQRM-03-2019-0093

Search via ReFindit


Ballaro, J.M., Mazzi, M.A., & Holland, K. (2020). Organization Development through Effective Communication, Implementation, and Change Process. Organization Development Journal, 38(1), 45-63.

Search via ReFindit


Barrett, A.K. (2018). Electronic Health Record (EHR) Organizational Change: Explaining Resistance through Profession, Organizational Experience, and EHR Communication Quality. Health Communication, 33(4), 496-506. https://doi.org/10.1080/10410236.2016.1278506

Search via ReFindit


Battilana, J. & Casciaro, T. (2013) Overcoming Resistance to Organizational Change: Strong Ties and Affective Cooptation. Management Science, 59(4), 819-836. https://doi.org/10.1287/mnsc.1120.1583

Search via ReFindit


Berna-Martinez, J. V., & Maciá Pérez, F. (2012). Overcoming resistance to change in business innovation processes. International Journal of Engineering & Technology, 4(3), 148-161.

Search via ReFindit


Bovey, W. H., & Hede, A. (2001). Resistance to organisational change: the role of defence mechanisms. Journal of Managerial Psychology, 16(7), 534-548. https://doi.org/10.1108/EUM0000000006166

Search via ReFindit


Buick, F., Blackman, D., & Johnson, S. (2018). Enabling middle managers as change agents: Why organisational support needs to change. Australian Journal of Public Administration, 77(2), 222-235. https://doi.org/10.1111/1467-8500.12293

Search via ReFindit


Cinite, I., & Duxbury, L.E. (2018). Measuring the behavioral properties of commitment and resistance to organizational change. The Journal of Applied Behavioral Science, 54(2), 113-139. https://doi.org/10.1177/0021886318757997

Search via ReFindit


Čižo, E., Awan, R.A., Ali, R., & Esau, N.A. (2022). Impact of employee attitude on their pro-social behavior: a case study. Entrepreneurship and Sustainability Issues, 9(4), 416-426. http://doi.org/10.9770/jesi2022.9.4(22)

Search via ReFindit


Daniels, T.D., & Spiker, B.K (1987). Perspectives on Organizational Communication. Dubuque, IA: Wm. C. Brown Publishers.

Search via ReFindit


Das, P., Verburg, R., Verbraeck, A., & Bonebakker, L. (2018). Barriers to innovation within large financial services firms: An in-depth study into disruptive and radical innovation projects at a bank. European Journal of Innovation Management, 21(1), 96-112. https://doi.org/10.1108/EJIM-03-2017-0028

Search via ReFindit


Dumas, M., La Rosa, M., Mendling, J., & Reijers, H.A. (2018). Introduction to business process management. In Fundamentals of business process management Springer, Berlin, Heidelberg, 1-33. https://doi.org/10.1007/978-3-662-56509-4_1

Search via ReFindit


Erwin, D.G., & Garman, A.N. (2010). Resistance to organizational change: linking research and practice. Leadership & Organization Development Journal, 31(1), 39-56. https://doi.org/10.1108/01437731011010371

Search via ReFindit


Fiedler, S. (2010). Managing resistance in an organizational transformation: A case study from a mobile operator company. International Journal of Project Management, 28(4), 370-383. https://doi.org/10.1016/j.ijproman.2010.02.004

Search via ReFindit


Ford, J.D., & Ford, L.W. (2009) Decoding Resistance to Change. Harvard Business Review, 87(2), 99-104.

Search via ReFindit


Foster, R. D. (2010). Resistance, justice, and commitment to change. Human Resource Development Quarterly, 21(1), 3-39. https://doi.org/10.1002/hrdq.20035

Search via ReFindit


Georgalis, J., Samaratunge, R., Kimberley, N., & Lu, Y. (2015). Change process characteristics and resistance to organisational change: The role of employee perceptions of justice. Australian Journal of Management, 40(1), 89-113. https://doi.org/10.1177/0312896214526212

Search via ReFindit


Giangreco, A., & Peccei, R. (2005). The nature and antecedents of middle manager resistance to change: evidence from an Italian context. The International Journal of Human Resource Management, 16(10), 1812-1829. https://doi.org/10.1080/09585190500298404

Search via ReFindit


Hay, P., & Härtel, C.E. (2001). Toward improving the success of change management efforts: Modeling the factors contributing to employee resistance during change implementation. Management Development Forum, 3(1), 91-120.

Search via ReFindit


Heidenreich, S., & Handrich, M. (2015). What about passive innovation resistance? Investigating adoption‐related behavior from a resistance perspective. Journal of Product Innovation Management, 32(6), 878-903. https://doi.org/10.1111/jpim.12161

Search via ReFindit


Horváthová, A., Hrnčiar, M., & Rievajová, E. (2022). Changes in the skills of the workforce for future development of the labor market in the Slovak Republic. Entrepreneurship and Sustainability Issues, 9(4), 212-224. http://doi.org/10.9770/jesi.2022.9.4(11)

Search via ReFindit


Jimmieson, N.L., Peach, M., & White, K.M. (2008). Utilizing the theory of planned behavior to inform change management: An investigation of employee intentions to support organizational change. The Journal of Applied Behavioral Science, 44(2), 237-262. https://doi.org/10.1177/0021886307312773

Search via ReFindit


Kotter, J. P., & Schlesinger, L. A. (1979). Choosing strategies for change. Harvard Business Review, 57(2), 106-114.

Search via ReFindit


Kulkarni, V. (2016). Employee interpretations of change: Exploring the other side of the resistance story. Indian Journal of Industrial Relations, 246-263.

Search via ReFindit


Lewis, L.K. (2006). Employee perspectives on implementation communication as predictors of perceptions of success and resistance. Western Journal of Communication, 70(1), 23-46. https://doi.org/10.1080/10570310500506631

Search via ReFindit


Lines, B. C., Sullivan, K. T., Smithwick, J. B., & Mischung, J. (2015). Overcoming resistance to change in engineering and construction: Change management factors for owner organizations. International Journal of Project Management, 33(5), 1170-1179. https://doi.org/10.1016/j.ijproman.2015.01.008

Search via ReFindit


Mansor, M., Mat, N., Abu, N., & Johari, A. (2013). Factors influencing intention resistance to change: A study of service organization in Malaysia. Journal of Applied Sciences Research, 9(4), 2620-2630.

Search via ReFindit


Matos Marques Simoes, P. and Esposito, M. (2014), Improving change management: How communication nature influences resistance to change. Journal of Management Development, 33(4), 324-341. https://doi.org/10.1108/JMD-05-2012-0058

Search via ReFindit


Meier, R., Ben, E. R., & Schuppan, T. (2013). ICT-enabled public sector organisational transformation: Factors constituting resistance to change. Information Polity, 18(4), 315-329. https://doi.org/10.3233/IP-130315

Search via ReFindit


Moussa, M., McMurray, A., & Muenjohn, N. (2018). A conceptual framework of the factors influencing innovation in public sector organizations. The Journal of Developing Areas, 52(3), 231-240. https://doi.org/10.1353/jda.2018.0048

Search via ReFindit


Oreg, S. (2006). Personality, context, and resistance to organizational change. European Journal of Work and Organizational Psychology, 15(1), 73-101. https://doi.org/10.1080/13594320500451247

Search via ReFindit


Piderit, S. K. (2000). Rethinking resistance and recognizing ambivalence: A multidimensional view of attitudes toward an organizational change. Academy of Management Review, 25(4), 783-794. https://doi.org/10.2307/259206

Search via ReFindit


Powell, G., & Posner, B. Z. (1978). Resistance to change reconsidered: Implications for managers. Human Resource Management (Pre-1986), 17(1), 29-34. https://doi.org/10.1002/hrm.3930170107

Search via ReFindit


Proctor, T., & Doukakis, I. (2003). Change management: the role of internal communication and employee development. Corporate Communications: An International Journal, 8(4), 268-277. https://doi.org/10.1108/13563280310506430

Search via ReFindit


Rogiest, S., Segers, J., & van Witteloostuijn, A. (2015). Climate, communication and participation impacting commitment to change. Journal of Organizational Change Management, 28(6), 1094-1106. https://doi.org/10.1108/JOCM-06-2015-0101

Search via ReFindit


Schein, E. H. (1987). Process consultation: Lessons for managers and consultants. Addison-Wesley publishing company.

Search via ReFindit


Schulz-Knappe, C., Koch, T., & Beckert, J. (2019). The importance of communicating change: Identifying predictors for support and resistance toward organizational change processes. Corporate Communications: An International Journal. 24(4), 670-685. https://doi.org/10.1108/CCIJ-04-2019-0039

Search via ReFindit


Senge, P.M. (1990). The Leader's New Work: Building Learning Systems. Sloan Management Review, 31(1), 7-23.

Search via ReFindit


Van Dijk, R., & Van Dick, R. (2009). Navigating organizational change: Change leaders, employee resistance and work-based identities. Journal of Change Management, 9(2), 143-163. https://doi.org/10.1080/14697010902879087

Search via ReFindit


Videikienė, S., & Šimanskienė, L. (2014). Pokyčių valdymo kliūtys organizacijose: teoriniai ir praktiniai aspektai. Organizacijų vadyba: sisteminiai tyrimai, (70), 107-120. https://doi.org/10.7220/MOSR.1392.1142.2014.70.8

Search via ReFindit


Vos, J. F., & Rupert, J. (2018). Change agent's contribution to recipients' resistance to change: A two-sided story. European Management Journal, 36(4), 453-462. https://doi.org/10.1016/j.emj.2017.11.004

Search via ReFindit


Waddell, D., & Sohal, A. S. (1998). Resistance: a constructive tool for change management. Management Decision, 36(8), 543-548. https://doi.org/10.1108/00251749810232628

Search via ReFindit


Washington, M., & Hacker, M. (2005). Why change fails: knowledge counts. Leadership & Organization Development Journal. https://doi.org/10.1108/01437730510607880

Search via ReFindit


Washington, M., & Hacker, M. (2005). Why change fails: knowledge counts. Leadership & Organization Development Journal. https://doi.org/10.1108/01437730510607880

Search via ReFindit


Weber, P.S., & Weber, J.E. (2001). Changes in employee perceptions during organizational change. Leadership & Organization Development Journal, 22(6), 291-300. https://doi.org/10.1108/01437730110403222

Search via ReFindit


Zaltman, G., & Duncan, R. (1977). Strategies for planned change. Wiley. https://doi.org/10.2307/2065898

Search via ReFindit