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Source: Journal Citation ReportsTM from ClarivateTM 2022

Entrepreneurship and Sustainability Issues Open access
Journal Impact FactorTM (2022) 1.7
Journal Citation IndicatorTM (2022) 0.42
Received: 2022-04-15  |  Accepted: 2022-06-17  |  Published: 2022-06-30

Title

Analysis of perceived customer satisfaction in the context of rail transport: a case stude of the Slovak market


Abstract

Rail transport is one of the most widely used modes of transport in most parts of the world. Therefore, knowing what customers think of its quality means valuable information for making informed decisions. The aim of this paper is to assess the statistical significance of the relationships between selected analyzed variables of passenger satisfaction with rail transport in the selected market. To achieve this goal, the paper made use of questionnaire data. Data collection took place in the months of February to April 2022. A total of 252 verified records were included in the analysis. Prior to the analysis, the authors researched relevant literature and existing research studies (basic framework for the analysis). The research part of the study made use of the Mann-Whitney U test and the Kruskal-Wallis test to analyze the differences, followed by the Spearman’s correlation coefficient to assess the relationships. The results did not confirm the statistical significance of the differences in the context of the analyzed groups, but in the case of the context of the individual analyzed factors, statistical significance was observed. The findings were put into a wider context in terms of the existing research. The limitations of the study and the possibilities for future research were also outlined.


Keywords

analysis, satisfaction, customer, railway transport, Slovak market


JEL classifications

M19 , L15 , R40


URI

http://jssidoi.org/jesi/article/980


DOI


Pages

427-438


Funding

This research was funded by VEGA 1/0488/22: Research in digital marketing in the field of tourism with an emphasis on the principles of sustainability in a post-pandemic market environment; and VEGA 1/0694/20: Relational marketing research - perception of e-commerce aspects and its impact on purchasing behaviour and consumer preferences and APVV-21-0188: Development of concepts of strategic investment and development packages for regions of Slovakia with a causal link to the creation of methodology for quantifying their effectiveness and efficiency and VEGA 1/0590/22: Exploration of natural, social and economic potential of areas with environmental burdens in the Slovak Republic for the development of specific forms of domestic tourism and quantification of environmental risks.

This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Nastisin, Ludovit
University of Prešov, Prešov, Slovakia http://www.unipo.sk
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Gavurova, Beata
Technical University of Košice, Košice, Slovakia http://www.tuke.sk
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Bačík, Radovan
University of Prešov, Prešov, Slovakia http://www.unipo.sk
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Kopor, Ivan
University of Prešov, Prešov, Slovakia http://www.unipo.sk
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Kral, Stefan
University of Prešov, Prešov, Slovakia http://www.unipo.sk
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Journal title

Entrepreneurship and Sustainability Issues

Volume

9


Number

4


Issue date

June 2022


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 1858  |  PDF downloads: 731

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