References
Abbas, J., & Dogan, E. (2022). The impacts of green organizational culture and corporate social responsibility on employees' responsible behaviour towards the society. Environmental Science and Pollution Research, 29, 40507–40519. https://link.springer.com/article/10.1007/s11356-022-19840-5
Search via ReFindit
Ahmed, F. (1996). Pakistan: ethnic fragmentation or national integration? The Pakistan Development Review, 631-645. https://www.jstor.org/stable/41259987
Search via ReFindit
Ajzen, I., & Fishbein, M. (1970). The prediction of behavior from attitudinal and normative variables. Journal of experimental social Psychology, 6(4), 466-487. 90057-0 https://doi.org/10.1016/0022-1031(70)
Search via ReFindit
Alshaikh, A., & Masmoudi, M. (2021). Human Resources Factors that Impact Front-line Employees Performance in the Hotel Industry in Bahrain. IEEE. 2021 INTERNATIONAL CONFERENCE ON DECISION AID SCIENCES AND APPLICATION (DASA) 10.1109/DASA53625.2021.9681929
Search via ReFindit
Ansari, N.Y., Siddiqui, S.H., & Farrukh, M. (2018). The effect of high-performance work practices on innovative employee behavior: the mediating role of job embeddedness. International Journal of Contemporary Economics and Administrative Sciences, 8(2), 64-88.
Search via ReFindit
Artusi, F., & Bellini, E. (2021). From vision to innovation: new service development through front-line employee engagement. Innovation-Organization & Management Early Access SEP 2021 https://doi.org/10.1080/14479338.2021.1979986
Search via ReFindit
Awwad, M.S., & Agti, D.A.M. (2011). The impact of internal marketing on commercial banks' market orientation. International ˜Journal of Bank Marketing. https://doi.org/10.1108/02652321111145943
Search via ReFindit
Baker, W. E., Mukherjee, D., & Perin, M. G. (2022). Learning orientation and competitive advantage: A critical synthesis and future directions. Journal of Business Research, 144, 863-873. https://doi.org/10.1016/j.jbusres.2022.02.003
Search via ReFindit
Bettencourt, L.A., Brown, S.W., & MacKenzie, S.B. (2005). Customer-oriented boundary-spanning behaviors: test of a social exchange model of antecedents. Journal of Retailing, 81(2), 141–157. https://doi.org/10.1016/j.jretai.2005.03.004
Search via ReFindit
Buhusayen, B., Seet, P.S., & Coetzer, A. (2021). Front-line management during radical organisational change: social exchange and paradox interpretations. Sustainability, 13(2), 893. https://doi.org/10.3390/su13020893
Search via ReFindit
Cherian, J., Gaikar, V., Paul, R., & Pech, R. (2021). Corporate culture and its impact on employees’ attitude, performance, productivity, and behavior: An investigative analysis from selected organizations of the United Arab Emirates (UAE). Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 45. https://doi.org/10.3390/joitmc7010045
Search via ReFindit
Choi, E.K., & Joung, H.W. (2017). Employee job satisfaction and customer-oriented behavior: A study of front-line employees in the foodservice industry. Journal of Human Resources in Hospitality & Tourism, 16(3), 235-251. https://doi.org/10.1080/15332845.2017.1253428
Search via ReFindit
Day, GS (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37-52. https://doi.org/10.1177/002224299405800404
Search via ReFindit
de Bruin, L., Roberts-Lombard, M., & de Meyer-Heydenrych, C. (2021). The interrelationship between internal marketing, employee perceived quality and customer satisfaction–a conventional banking perspective. Cogent Business & Management, 8(1), 1872887. https://doi.org/10.1080/23311975.2021.1872887
Search via ReFindit
Domínguez-Falcón, C., Martín-Santana, J.D., & De Saá-Pérez, P. (2017). Predicting market orientation through internal market orientation as culture and behaviour: An empirical application in Spanish hotels. The Service Industries Journal, 37(3-4), 229-255. https://doi.org/10.1080/02642069.2017.1309391
Search via ReFindit
Dweck, C.S., & Leggett, E.L. (1988). A social-cognitive approach to motivation and personality. Psychological Review, 95(2), 256-273. https://doi.org/10.1037/0033-295X.95.2.256
Search via ReFindit
Gazzoli, G., Chaker, N. N., Zablah, A. R., & Brown, T. J. (2022). Customer-focused voice and rule-breaking in the front-lines. Journal of the Academy of Marketing Science, 50(2), 388-409.
Search via ReFindit
Gounaris, S. (2008). The notion of internal market orientation and employee job satisfaction: some preliminary evidence. Journal of Services Marketing. https://doi.org/10.1108/08876040810851978
Search via ReFindit
Harrington, R. J., Ottenbacher, M. C., & Fauser, S. (2017). QSR brand value: Marketing mix dimensions among McDonald’s, KFC, Burger King, Subway and Starbucks. International Journal of Contemporary Hospitality Management, 29(1), 551–570. https://doi.org/10.1108/IJCHM-06-2015-0300
Search via ReFindit
Holte, K. L. (2014). The prevalence of silence. In C. M. Branson & S. J. Gross (Eds.), Handbook of Ethical Educational Leadership (pp. 139-150). Routledge. https://doi.org/10.1007/s11747-021-00798-8
Search via ReFindit
Hu, S. (2020). Do front-line employees in the Chinese commercial banks have the right to experience psychological well-being? International Journal of Human Rights in Health Care, 14(1), 58-73. https://doi.org/10.1108/IJHRH-06-2020-0040
Search via ReFindit
Kamau, N.J., Njau, M.M., & Wangyagi J. (2014). Factors Influencing Work Attitude Among 'Y' Generation (A case of Africa Nazarene University). European Scientific Journal, special edition Vol. 1, 636-642. http://eujournal.org/index.php/esj/article/view/3683/3482
Search via ReFindit
Kipfmiller, K.J., Brodhead, M.T., Wolfe, K., LaLonde, K., Sipila, E.S., Bak, M.Y.S., Fisher, M.H., & Marisa, H. (2019). Training front-line employees to conduct visual analysis using a clinical decision-making model. Journal of Behavioral Education, 28(3), 301-322. https://doi.org/10.1007/s10864-018-09318-1
Search via ReFindit
Komarac, T., Ozretic-Dosen, D., & Skare, V. (2017). Understanding competition and service offer in museum marketing. Academia Revista Latinoamericana De Administración, 30(2), 215–230. https://doi.org/10.1108/ARLA-07-2015-0159
Search via ReFindit
Kudins, J. (2022). Economic usefulness of older workers in terms of productivity in the modern world. Insights into Regional Development, 4(1), 40-56. https://doi.org/10.9770/IRD.2022.4.1(3)
Search via ReFindit
Lages, C. R. (2012). Employees' external representation of their workplace: key antecedents. Journal of Business Research, 65, 1264-1272. https://doi.org/10.1016/j.jbusres.2011.10.044
Search via ReFindit
Leonavičienė, E., & Burinskienė, A. (2021). Research on the reflection of cultural dimensions in international business. Insights into Regional Development, 3(4), 101-114. https://doi.org/10.9770/IRD.2021.3.4(7)
Search via ReFindit
Lings, IN (2004). Internal market orientation: Construct and consequences. Journal of Business Research, 57(4), 405-413. 00274-6 https://doi.org/10.1016/S0148-2963(02)
Search via ReFindit
Lings, IN, & Greenley, G.E. (2005). Measuring internal market orientation. Journal of Service Research, 7(3), 290-305. https://doi.org/10.1177/1094670504271154
Search via ReFindit
Makumbe, W. (2022). The impact of organizational culture on employee creativity amongst Zimbabwean academics. African Journal of Science, Technology, Innovation and Development, 14(2), 523-531. https://doi.org/10.1080/20421338.2020.1864882
Search via ReFindit
Malhotra, N., & Ackfeldt, A.L. (2016). Internal communication and pro-social service behaviors of front-line employees: Investigating mediating mechanisms. Journal of Business Research, 69(10), 4132-4139. https://doi.org/10.1016/j.jbusres.2016.03.038
Search via ReFindit
Mavondo, F.T., Chimhanzi, J., & Stewart, J. (2005). Learning orientation and market orientation: Relationship with innovation, human resource practices and performance. European Journal of Marketing, 39(11/12), 1235-1263. https://doi.org/10.1108/03090560510623244
Search via ReFindit
Minarová, M., Mura, L. & Malá, D. (2021). Corporate volunteering and creating a quality culture. Quality – Access to Success, 22 (185), 1-8. https://doi.org/10.47750/QAS/22.185.01
Search via ReFindit
Mintz, J., Hick, P., Solomon, Y., Matziari, A., Ó’Murchú, F., Hall, K., ... & Margariti, D. (2020). The reality of reality shock for inclusion: How does teacher attitude, perceived knowledge and self-efficacy in relation to effective inclusion in the classroom change from the pre-service to novice teacher year? Teaching and Teacher Education, 91, 103042. https://doi.org/10.1016/j.tate.2020.103042
Search via ReFindit
Moskvina, J. (2022). Work after retirement: the evidence of sustainable employment from Lithuanian enterprise. Insights into Regional Development, 4(2), 52-62. https://doi.org/10.9770/IRD.2022.4.2(4)
Search via ReFindit
Mura, L., Zsigmond, T., & Machová, R. (2021). The effects of emotional intelligence and ethics of SME employees on knowledge sharing in Central-European countries. Oeconomia Copernicana, 12(4), 907-934. https://doi.org/10.24136/oc.2021.030
Search via ReFindit
Nassar, N., & Strielkowski, W. (2022). Transition towards green financial sector for gaining newly perceived competitiveness by adopting a green management model. Insights into Regional Development, 4(1), 71-88. https://doi.org/10.9770/IRD.2022.4.1(5)
Search via ReFindit
Podsakoff, N.P., Whiting, S. W., Podsakoff, P.M., & Blume, B.D. (2009). Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122. https://doi.org/10.1037/a0013079
Search via ReFindit
Routamaa, V., & Hautala, T.M. (2008). Understanding Cultural Differences: The values in a cross-cultural context. International Review of Business Research Papers, 4(5), 129-137.
Search via ReFindit
Sanden, G.R., & Lonsmann, D. (2018). Discretionary power on the front line: a bottom-up perspective on corporate language management. European Journal of International Management, 12(1-2), 111-137. https://doi.org/10.1504/EJIM.2018.089042
Search via ReFindit
Takeuchi, R., Li, Y., & Wang, M. (2019). Expatriates’ performance profiles: examining the effects of work experiences on the longitudinal change patterns. Journal of Management, 45(2), 451–475. https://doi.org/10.1177/0149206317741195
Search via ReFindit
Xanthopoulou, D., Bakker, A.B., Heuven, E., Demerouti, E., & Schaufeli, W.B. (2008). Working in the sky: A diary study on work engagement among flight attendants. Journal of Occupational Health Psychology, 13(4), 345–356. https://doi.org/10.1037/1076-8998.13.4.345
Search via ReFindit
Xu, A.J., Loi, R., & Ngo, H.Y. (2016). Ethical leadership behavior and employee justice perceptions: The mediating role of trust in organization. Journal of Business Ethics, 134(3), 493–504. https://doi.org/10.1007/s10551-014-2457-4
Search via ReFindit
Yousaf, S., Rasheed, M.I., Hassan, M. & Luqman, A. (2020). Occupational stress and its outcomes: the role of work-social support in the hospitality industry. Personnel Review, 4(3), 755-773. https://doi.org/10.1108/PR-11-2018-0478
Search via ReFindit