Received:
2018-03-15 | Accepted:
2018-07-07 | Published:
2018-09-30
Title
The impact of outsourcing implementation on service companies
Abstract
Outsourcing, as a managerial phenomenon, is gaining importance and attention among both scientists and entrepreneurs. Despite an increasing outsourcing practice among business units, the nature of factors affecting growth of the use of outsourcing on service companies have not received adequate attention in the scientific literature. The aim of paper is to provide in-depth analysis of factor affecting the spread of outsourcing practice among service companies. A comprehensive review of the literature was conducted in the fields of services, to achieve a thorough understanding of the issues involved, and identify the crucial factors affecting the use outsourcing in service companies. Literature analysis shows that spread of outsourcing is affected by external and internal factors. Most important internal factors affecting growth of outsourcing use in service companies are strategic and economic factors.
Keywords
outsourcing, service companies, services, service management, business management, business
JEL classifications
M11
, M16
, M19
, L14
, L22
, L24
, L26
, L80
URI
http://jssidoi.org/jesi/article/224
DOI
HAL
Pages
342-355
This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License
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