Received:
2025-11-11 | Accepted:
2026-02-15 | Published:
2026-03-30
Title
Integrated model for improved logistics with a focus on forwarding and warehousing services
Abstract
The growing complexity of global supply chains and the increasing integration of regional economies have elevated the role of logistics as a critical link between production and consumption. Forwarding and warehousing services, as core components of logistics operations, face continuous challenges related to operational efficiency, service quality, and coordination. This study aims to develop an integrated model to enhance the performance and interconnectivity of forwarding and warehousing services. The research is based on a multi-stage methodology, combining theoretical analysis of logistics integration, identification of critical operational factors, and the construction of a systemic model framework. Key tasks include examining interdependencies between forwarding and warehousing, analysing operational challenges, and designing a model that optimises service quality, cost efficiency, and reliability. The resulting integrated model provides a structured approach to improving logistics service coordination and offers practical recommendations for implementation in real-world supply chain environments. This study contributes to both logistics theory and practice by offering a comprehensive framework for forward-looking management of forwarding and warehousing services, supporting more resilient and efficient supply chains.
Keywords
forwarding, warehousing, supply chain, risk management
JEL classifications
M10
, O32
, R40
URI
http://jssidoi.org/jesi/article/1414
DOI
Pages
405-419
Funding
This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License
References
Abdolazimi, O., Salehi, M., & Shishebori, D. (2021). A Novel Mathematical Model for ABC Analysis with Inventory Management Optimization. Journal of Industrial Engineering, 45(3), 112-125. https://doi.org/10.1051/ro/2021104
Search via ReFindit
Ahmed, A. E. M. (2024). Inventory Management. In book: Operations Management - Recent Advances and New Perspectives. https://doi.org/10.5772/intechopen.113282
Search via ReFindit
Arabelen, G., & Kaya, T. (2021). Assessment of Logistics Service Quality Dimensions: a Qualitative Approach. Journal of Shipping and Trade, 6(1), 6-14. https://doi.org/10.1186/s41072-021-00095-1
Search via ReFindit
Arunkumar, R. & Meera, C. (2025). A Study on Cargo Handling Process in Shipping and Logistics with Special Reference to Sanguine Logistics (P) Ltd, Chennai. International Journal of Research Publication and Reviews, 6(4), 11973-11977. https://ijrpr.com/uploads/V6ISSUE4/IJRPR43256.pdf
Search via ReFindit
Bahatov, R. (2022). Technological Trends in Logistics and Transportation Sector. Journal of Modern Logistics, 27(4), 89-104. -89 https://doi.org/10.15345/27(4)
Search via ReFindit
Bingqing, F. & Liting, C. (2020). Study on Warehouse Site Selection Based on AHP. 5th International Conference on Information Science, Computer Technology and Transportation (ISCTT), Shenyang, China: 276-280. https://doi.org/10.1109/ISCTT51595.2020.00055
Search via ReFindit
Davidenko, V., Ristvej, J., Strelcova, S. (2020). Updating the Implementation of Lean Logistics in a Changing Environment. Electronic Scientific Journal Intellectualization of Logistics and Supply Chain Management, 1, 51-56. https://doi.org/10.46783/smart-scm/2020-1-5
Search via ReFindit
Dehghan, M. et al. (2023). Dynamic AGV Task Allocation in Intelligent Warehouses. Cornell University: arXiv:2312, 16026, 1-35. https://doi.org/10.48550/arXiv.2312.16026
Search via ReFindit
Fares, N. et al. (2025). Lean Implementation Case Study for Manual Order Picking and Packing in Warehousing Operations. International Journal of Lean Six Sigma. https://doi.org/10.1108/IJLSS-05-2024-0097
Search via ReFindit
Grebennikov, V. N. et al. (2024). Intellectualisation of logistics and Supply Chain Management. Electronic Scientific Journal Intellectualization of Logistics and Supply Chain Management, 1(24), 125. https://doi.org/10.46783/smart-scm/2024-24
Search via ReFindit
Hanafiah, M. R. et al. (2022). An Innovative Risk Matrix Model for Warehousing Productivity Performance. Sustainability, 14(7), 4060. https://doi.org/10.3390/su14074060
Search via ReFindit
Houck, M., et al. (2022). Advanced Quantitative Techniques to Solve Center of Gravity Problem in Supply Chain. Cornell University: arXiv:2206.06156. https://doi.org/10.48550/arXiv.2206.06156
Search via ReFindit
Jarašūnienė, A., Čižiūnienė, K. & Čereška, A. (2023). Research on Impact of IoT on Warehouse Management. Sensors, 23(4), 2213. https://doi.org/10.3390/s23042213
Search via ReFindit
Kahya, I., Huschbeck, T. & Markovič, P. (2025). Predictive Risk Management in the Supply Chain. Developments in Information and Knowledge Management Systems for Business Applications, 41-57. https://doi.org/10.1007/978-3-031-80935-4_3
Search via ReFindit
Kanchaveli, L. (2022). Modern Digital Technologies and Automatic Control Systems In Logistics Companies - Digital Logistics, Economics, 105(6-8), 124-132. https://doi.org/10.36962/ECS/105/6-8/2022-124
Search via ReFindit
Katinienė, A., Jezerskė, Ž., & Vaičiūtė, K. (2021). Research on Competencies of Logistics Specialists in Transport Organisations. Journal of Business Economics and Management, 22(5), 1308-1322. https://doi.org/10.3846/jbem.2021.15299
Search via ReFindit
Krnjaic, V. et al. (2024). Scalable Multi-agent Reinforcement Learning for Warehouse Logistics with Robotic and Human Co-workers. IEEE/RSJ International Conference on Intelligent Robots and Systems (IROS), 677-684. https://arxiv.org/pdf/2212.11498
Search via ReFindit
Kurniadi, W. (2025). Digital Transformation in the Transportation and Logistics Industry. Siber Journal of Transportation and Logistics, 3(1), 1-6. https://doi.org/10.38035/sjtl.v3i1.429
Search via ReFindit
Manik, M. H. (2023). Addressing the supplier selection problem by using the analytical hierarchy process. Heliyon, 9(7), e17997. https://doi.org/10.1016/j.heliyon.2023.e17997
Search via ReFindit
Naz, A. & Ejaz, M. (2023). Role of Logistics and Transport Sector in Globalization: Evidence from Developed and Developing Economies. Sir Syed University Research Journal of Engineering & Technology, 13(1), 48-54. https://doi.org/10.33317/ssurj.534
Search via ReFindit
Ndlovu, H., Nkondo, L. G., & Manchidi, N. H. (2025). Collaborative practices within supply chain management activities among small and medium enterprises (SMEs): a case study of South Africa. Insights into Regional Development, 7(4), 21-33. https://doi.org/10.70132/y686969929
Search via ReFindit
Nendrambaka, S. K. (2023). Comprehensive Overview of SAP S/4HANA Cloud: Features, Benefits, and Challenges. International Journal of Science and Research, 13(11), 1539-1540. https://doi.org/10.21275/SR241125000728
Search via ReFindit
Orłowska, A. (2023). SAP ERP Software as a Tool for Managing the Logistics Subsystems of an Entreprise. Scientific Papers of Silesian University of Technology, 172, 515-526. http://dx.doi.org/10.29119/1641-3466.2023.172.31
Search via ReFindit
Orłowska, M. & Chackiewicz, M. (2024). Logistics and Customs Handling – New Technologies and Operational Efficiency and Compliance with International Regulations, Scientific Papers of Silesian University of Technology “Organization and Management”, 211, 499-514. https://doi.org/10.29119/1641-3466.2024.211.30
Search via ReFindit
Rad, F., Oghazi, P. & Izmir, O. (2025). Adoption of AI-based order picking in warehouse: benefits, challenges, and critical success factors. Review of Managerial Science, 19(11), 3495-3540. https://doi.org/10.1007/s11846-025-00858-1
Search via ReFindit
Singh, R. K., Chaudhary, N. & Saxena, N. (2018). Selection of Warehouse Location for a Global Supply Chain: a Case Study. IIMB Management Review, 30(4), 343-356. https://doi.org/10.1016/j.iimb.2018.08.009
Search via ReFindit
Skiba, S. & Karas, A. (2022). The Changing Role of a Freight Forwarder in Modern Supply Chains. European Research Studies Journal, XXV(1), 341-351. https://doi.org/10.35808/ersj/2856
Search via ReFindit
Struk, N. R., & Karpii, O. P. (2019). Marketing and Logistic Management in the Conditions of Modern Entrepreneurship. Scientific Papers (Ukrainian Academy of Printing), 2(59),126-134. https://doi.org/10.32403/1998-6912-2019-2-59-126-134
Search via ReFindit
Sujatmiko, S. et al. (2024). Global Supply Chain Management: Trends, Challenges, and Strategies. Vifada Management and Digital Business. https://doi.org/10.70184/bwafw902
Search via ReFindit
Sy, M. Jr. (2025). Logistics Performance, Supply Chain Resilience, Integrated Information System, and Performance Metrics as Correlates of Supply Chain Performance of the Downstream Integration: A Literature Review. Open Journal of Business and Management, 13, 2345-2376. http://doi.org/10.4236/ojbm.2025.134121
Search via ReFindit
Taletović, M. (2023). Application of Multi-Criteria Decision-Making Methods in Warehouse: a Brief Review. IEEE International Conference on Electronics, Energy Systems and Power Engineering (EESPE). https://doi.org/10.1109/EESPE63401.2025.10986975
Search via ReFindit
Thakkar, J. J. (2021). Application of Integrated Approach of Grey AHP and Grey TOPSIS. Multi-Criteria Decision Making, 325-338. https://doi.org/10.1007/978-981-33-4745-8_19
Search via ReFindit
Thui, T. T. & Son, T. A. (2024). Relationship Between Logistics Sector and Economic Growth in ASEAN Countries. Economics, Finance and Management Review, 67-77. https://doi.org/10.36690/2674-5208-2024-3-67-77
Search via ReFindit
Tinelli, L. M., Vivaldini, K. C. T., & Becker, M. (2012). Product Positioning Optimisation Using the ABC Method. ABCM Symposium Series in Mechatronics, Vol. 5 https://abcm.org.br/symposium-series/SSM_Vol5/Section_V_Intelligent_and_Distributed_Manufacturing_Systems/12153.pdf
Search via ReFindit
Tubis, A. A. & Grzybowska, K. (2022). In Search of Industry 4.0 and Logistics 4.0 in Small-Medium Enterprises – a State of the Art Review. Energies, 15(22), 85-95. https://doi.org/10.3390/en15228595
Search via ReFindit
Unterkalmsteiner, M. & Gorschek, T. (2023). Requirements Quality Assurance in Industry: Why, What and How? Cornell University: arXiv:2308,12825. https://doi.org/10.1007/978-3-319-54045-0_6
Search via ReFindit
Wang, K. Y., Wen, Y., Yip, T. L. & Fan, Z. (2021). Carrier-Shipper Risk Management and Coordination in the Presence of Spot Freight Market. Transportation Research Part E: Logistics and Transportation Review, 149, 102287. https://doi.org/10.1016/j.tre.2021.102287
Search via ReFindit
Yu, D. et al. (2025). Machine Learning Optimises the Efficiency of Picking and Packing in Automated Warehouse Robot Systems. IEEE International Conference on Electronics, Energy Systems and Power Engineering (EESPE). https://doi.org/10.1109/EESPE63401.2025.10986975
Search via ReFindit
Zemmouchi-Ghomari, L. (2025). Artificial Intelligence in Intelligent Transportation Systems. Journal of Intelligent Manufacturing and Special Equipment, 6(1), 26-42. https://doi.org/10.1108/JIMSE-11-2024-0035
Search via ReFindit
Zhang, Y., Lin, Y., & Esfahbodi, A. (2025). Digital transformations of supply chain management via RFID technology: A systematic literature review. Journal of Digital Economy, 4, 251-267. https://doi.org/10.1016/j.jdec.2025.06.001
Search via ReFindit