ESC
Web of Science
Entrepreneurship and Sustainability Issues Open Access
Scopus - coverage starting with 2017 material
Received: 2018-03-03  |  Accepted: 2018-06-10  |  Published: 2018-09-30

Title

Structured literature review on business process performance analysis and evaluation


Abstract

Knowledge of business process analysis instruments and methods enhance the possibility to quantify process management decisions and to achieve organizations’ goals. While the amount of research on business process analysis and evaluation increases, there is a need to outline the intellectual structure of scientific research as embodied in business process scientific literature in order to define the streams of research. The purpose of this paper is to present actionable knowledge of business process performance analysis and evaluation, based on the framework, integrating business process research domains and levels of analysis. In order to establish a framework, integrating the domains of business process analysis, the research questions were formulated and the analysis of the scientific literature was carried out applying the method of structured literature review. Literature review was based on a research papers that were available through the EBSCO host, Academic search complete databases. References were searched using the keywords that are formed as combinations of words: business process, analysis, performance, evaluation. Research contributions, addressing the business process analysis topic, were selected by the keywords within the papers’ title, abstract and in the keywords specified in the article. After the initial evaluation of 677 papers, 62 articles were selected for in-depth analysis. This paper contributes to the business process management research by proposing the framework to integrate various business process analysis research streams and highlighting exploratory potential areas for future inquiry.


Keywords

business process, business process performance, process evaluation, business process performance indicators


JEL classifications

M11


URI

http://jssidoi.org/jesi/article/218


DOI


Pages

226-252


Funding


This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Zemguliene, Jolanta
Vilnius University, Vilnius, Lithuania https://www.vu.lt
Articles by this author in: CrossRef |  Google Scholar

Valukonis, Mantas
Vilnius University, Vilnius, Lithuania https://www.vu.lt
Articles by this author in: CrossRef |  Google Scholar

Journal title

Entrepreneurship and Sustainability Issues

Volume

6


Number

1


Issue date

September 2018


Issue DOI


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

Article views & downloads

HTML views: 252  |  PDF downloads: 204

References


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