Received: 2016-12-13  |  Accepted: 2017-03-17

Title

Towards sustainable logistics: study of alternative delivery facets


Abstract

The Courier, Express and Parcel services (CEP) sector is a constant growing one. The changes concerning e-commerce have impact in the industry which is looking for solution. This research, based on a web survey with 1019 computer assisted web interviews, presents e-commerce customer expectations in alternative delivery time frames and considers the impacts in the last mile of attended home delivery, reception boxes and collection-and-delivery points. The analysed alternative delivery time frames are Express delivery within 3 hours, evening delivery, Saturday delivery, Sunday delivery and customer selected time frame. Within these the focus is on e-commerce purchase habits, frequency of purchase, products, time of purchase, interest in alternative delivery time frames, usage or preferences and finally the willingness to pay for an alternative delivery. The results show a tendency of more than two thirds towards consumer selected delivery time frame, Saturday delivery and evening delivery, which is accompanied by easy accessible Reception Boxes (RBs). The research study also performs regression analysis and finds a significant impact of Alternative Delivery Time Frame (ADTF), and Delivery Methods (DM) on customer’s willingness to pay.


Keywords

sustainable logistics, parcel delivery customer expectations, e-commerce, last mile problem, courier express parcel services, delivery time windows


JEL classifications

M11 , M16 , M31


URI

http://jssidoi.org/jesi/article/118


DOI

10.9770/jesi.2017.4.4(5)


Pages

460-476


Funding


This is an open access issue and all published articles are licensed under a
Creative Commons Attribution 4.0 International License

Authors

Otter, Christian
Pan-European University, Bratislava, Slovakia http://www.uninova.sk
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Watzl, Christian
Pan-European University, Bratislava, Slovakia http://www.uninova.sk
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Schwarz, Daniel
Pan-European University, Bratislava, Slovakia http://www.uninova.sk
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Priess, Pamela
Pan-European University, Bratislava, Slovakia http://www.uninova.sk
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Journal title

Entrepreneurship and Sustainability Issues

Volume

4


Number

4


Issue date

June 2017


Issue DOI

10.9770/jesi.2017.4.4


ISSN

ISSN 2345-0282 (online)


Publisher

VšĮ Entrepreneurship and Sustainability Center, Vilnius, Lithuania

Cited

Google Scholar

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References